Contact

Write to us. A person replies

Q: Can you answer a tax question for me?

We will tell you how something is done in the program, and the site explains a good deal of the rules in the regulations section. What we do not do is personal tax advice: we are not your accountant and we do not know your circumstances. If the question begins «in my situation», your accountant is the one with the answer.

There is no switchboard, no ticket number, and no form that ends up in an inbox nobody opens. There is an email address, and behind it people who know the program because they built it.

Reply within 24 working hoursIn SpanishNo sales call

The channel that works

By email

It is the only channel that is genuinely staffed today. It works for everything: questions about the program, pricing, migrating from somewhere else, invoices for your subscription, press or data protection.

hola@cairos.es

Hours: Monday to Friday, 9:00 to 18:00 (mainland Spanish time).
Reply: normally the same day; at the latest, 24 working hours.
Outside those hours it still gets read, but it is not answered until the next day.
Language: Spanish. We answer in Spanish, not in English.

So that the answer is of use first time

Tell us what you were doing, what you expected to happen and what happened. If it is a particular screen, paste the link or a screenshot. And tell us the email address you log in with: without it we cannot look at anything on your account.

If it is a problem with the program

There is a page for that

For questions about the program, something broken, something missing or your subscription, under Support you pick what it is about and it tells you exactly what to include. It has a composer that assembles the email with all the details filled in, so it gets sorted first time instead of over three emails back and forth.

Go to Support

This page is left for everything else: the company's details, press, and whatever does not fit any team.

What to expect

What we do and what we do not

So that nobody writes in expecting something that is not going to come.

What we do not offer

A support phone line staffed all day.
Personal tax advice: we are not your accountant.
Filing your modelos for you at the Spanish Tax Agency's electronic office.
A contractual uptime commitment with penalties.
24/7 support, or weekends.

What we do

Replying by email within 24 working hours.
Helping you set up the account, the series and the first invoice.
Going through an import file with you before migrating your data.
Explaining how a modelo comes out of the program and where each box comes from.
Telling you that Cairos does not do something, when it does not.

Frequently asked questions

Why does the form not send the message?

Because this website is static HTML: there is no program behind it waiting for a form. We could put together one that looked as though it sent, but then your message would be lost and you would believe we had read it. The button opens your own email program with the text written, and you send it yourself.

Is there a support phone number?

Not yet. There are few of us, and a phone line that is half staffed is worse than no phone line. If what you have on your hands is hard to explain in writing, say so in the email and we will arrange a video call.

How long do you take to reply?

Normally it is the same working day. The commitment we do keep is to reply within 24 working hours, even if only to tell you we are looking into it. In August and over Christmas it can take longer.

Can you answer a tax question for me?

We will tell you how something is done in the program, and the site explains a good deal of the rules in the regulations section. What we do not do is personal tax advice: we are not your accountant and we do not know your circumstances. If the question begins «in my situation», your accountant is the one with the answer.

How do I ask for a quote for the bespoke plan?

By the same email address, telling us how many companies you handle, how many of you there are and what you need that is not in the fixed plans under pricing. That is enough for us to give you a figure without a meeting first.

Or try it before writing

The free plan asks for no card and does not expire. In twenty minutes you will know whether Cairos suits you better than any answer we could give you by email.

Create my free account See pricing

hola@cairos.es · Monday to Friday, 9:00 to 18:00

Where to go next

Help centre→Pricing and plans→Bringing your data over from another program→Security and data protection→All the features→Privacy policy→